PRIVACY POLICY & DATA PROTECTION

LAST UPDATED: AUGUST 2026 • OLOITOKTOK AIRSTRIP RESORT LIMITED

At Oloitoktok Airstrip Resort Limited ("we", "our", or "us"), preserving the confidentiality, security, and privacy of our guests' personal information is integral to our hospitality ethos. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, make a reservation inquiry, or stay at our resort in Amboseli, Kenya.

1. Information We Collect

We collect personal information necessary to deliver exceptional safari hospitality, process reservation inquiries, fulfill statutory requirements in Kenya, and communicate with you effectively. Information collected includes:

  • Guest Contact Details: Full Name, Email Address, Telephone / WhatsApp Number.
  • Identification & Demographic Information: Gender, Nationality, Country of Residence, Physical Address, and ID or Passport Number (required for guest registration and security telemetry).
  • Stay & Itinerary Details: Arrival and Departure dates, Number of Guests (Adults and Children), Room/Suite selection, Meal plan preferences, Arrival timing, and charter flight coordinates.
  • Preferences & Requirements: Dietary requirements, special occasion notes, and custom requests.
  • Careers Applications: Full Name, Contact info, Cover Letter, and CV documents uploaded when applying for employment opportunities.

2. How We Use Your Information

Your information is processed strictly for legitimate hospitality and statutory administrative purposes, including:

  • Processing, confirming, and invoicing your room reservation inquiries.
  • Communicating stay updates, transfer arrangements, or safari activity schedules.
  • Complying with Kenyan immigration, hospitality registration, and tax regulatory requirements.
  • Enhancing guest experience by catering to custom dietary and stay preferences.
  • Evaluating career applications for open employment opportunities at our resort.

3. Data Protection & Confidentiality

We maintain strict administrative, technical, and physical security controls to safeguard guest data against unauthorized access, loss, alteration, or disclosure. Personal data (such as passport details and contact info) is encrypted in transit and stored in secure database environments.

4. Data Sharing & Third Parties

We do NOT sell, lease, or commercialize your personal information to third parties. Information is shared only with:

  • Authorized internal resort personnel (Reservations Desk, Guest Relations, Management).
  • Official Kenyan regulatory authorities when legally required by law.

5. Data Retention & Your Rights

We retain reservation records for the period required by hospitality accounting regulations in Kenya. Guests have the right to inspect, update, or request the deletion of their personal information by contacting our Data Protection Officer at reservations@oloitoktokairstripresort.com.

6. Contact Desk

If you have questions regarding this policy or wish to exercise your data protection rights, please contact:

Reservations Desk & Data Protection Officer
Oloitoktok Airstrip Resort Limited
Amboseli Ecosystem, Loitokitok, Kenya
Email: reservations@oloitoktokairstripresort.com
Phone / WhatsApp: +254 119 588497